Refund Policy

Effective Date: February 13, 2026
Last Updated: February 13, 2026

1. Introduction

This Refund Policy explains the refund terms for Ekkleios, Inc. ("we," "us," "our," or "Ekkleios") services, including subscription fees, platform fees, and donation processing.

By using our Service, you agree to this Refund Policy.

2. Subscription Refunds

2.1 Free Trial Period

Duration: 14 days
No Credit Card Required: You can try the Service without payment
No Refund Needed: Since no payment is collected during the trial, no refund is necessary
Cancellation: You can cancel anytime during the trial with no charges

2.2 Monthly Subscriptions

General Policy

No Refunds: Monthly subscription fees are non-refundable
Cancellation: You can cancel at any time
Access Continues: You retain access until the end of your current billing period
No Partial Refunds: No refunds for partial months

Example

If you subscribe on January 15 and cancel on January 25:

You are charged for the full month (January 15 - February 14)
You retain access until February 14
No refund is provided for the unused portion

2.3 Annual Subscriptions

General Policy

No Refunds After 30 Days: Annual subscriptions are non-refundable after 30 days
30-Day Money-Back Guarantee: Full refund available within first 30 days
Cancellation: You can cancel at any time
Access Continues: You retain access until the end of your annual period

30-Day Money-Back Guarantee

If you're not satisfied within the first 30 days of an annual subscription:

Contact support@ekkleios.com
Request a full refund
We will process the refund within 5-10 business days
Your account will be downgraded or closed

After 30 Days

No refunds for the remaining subscription period
You can cancel to prevent auto-renewal
Access continues until the end of the annual period

2.4 Upgrade/Downgrade Refunds

Upgrades (Mid-Cycle)

Prorated Charges: You pay the difference for the remaining billing period
Immediate Access: Upgraded features available immediately
No Refund: Upgrade fees are non-refundable

Downgrades (Mid-Cycle)

No Immediate Refund: Downgrade takes effect at the end of current billing period
No Prorated Credit: No credit for unused features
Access Continues: You retain current plan features until period ends

2.5 Exceptional Circumstances

We may provide refunds in exceptional circumstances:

Service Failures:

Extended outages beyond SLA commitments
Critical features unavailable for extended periods
Data loss due to our error

Billing Errors:

Duplicate charges
Incorrect amounts charged
Charges after cancellation

Fraudulent Charges:

Unauthorized account access
Stolen credit card usage

How to Request:

Email: billing@ekkleios.com
Subject: "Refund Request - [Organization Name]"
Include: Reason, account details, supporting documentation
We will review and respond within 5 business days

3. Platform Fee Refunds

3.1 Platform Fee Policy

Platform Fee: $0.99 per donation transaction

General Rule: Platform fees are non-refundable

3.2 When Platform Fees May Be Refunded

Platform fees may be refunded if:

Technical Errors:

Duplicate donation processing due to system error
Failed donations that were incorrectly charged
System glitches causing incorrect fee calculation

Fraudulent Donations:

Donations made with stolen credit cards (after chargeback)
Fraudulent transactions identified by Stripe

Refunded Donations:

If a donation is fully refunded to the donor, the platform fee is also refunded
Refund processed automatically with the donation refund

3.3 Platform Fee Refund Process

Platform fees are automatically refunded when donations are refunded
For technical errors, contact support@ekkleios.com
Provide transaction details and error description
We will investigate and process refunds within 5-10 business days

3.4 Platform Fees Are NOT Refunded For

Subscription cancellations
Dissatisfaction with the Service
Changes in donation volume
Switching to another platform
Normal business operations

4. Donation Refunds

4.1 Important: Ekkleios Does Not Control Donations

Key Points:

Donations go directly to the receiving organization's Stripe account
Ekkleios does not hold or control donated funds
Organizations are responsible for donation refunds
Donors must contact the organization for refund requests

4.2 Organization Responsibility

Organizations using Ekkleios are responsible for:

Setting their own donation refund policies
Processing donation refunds through Stripe
Communicating refund policies to donors
Handling donor refund requests

4.3 How Donation Refunds Work

For Donors:

Contact the organization you donated to
Request a refund according to their policy
The organization processes the refund through Stripe
Refund appears on your card in 5-10 business days

For Organizations:

Review your refund policy and the donor's request
Process refund through Stripe dashboard or Ekkleios admin
Platform fee is automatically refunded
Stripe processing fees are not refunded by Stripe

4.4 Stripe Processing Fees

Important: Stripe does not refund processing fees (2.9% + $0.30) even when donations are refunded.

Example:

Donor gives $100
Stripe fee: $3.20
Platform fee: $0.99
Organization receives: $95.81

If refunded:

Donor receives: $100
Platform fee refunded: $0.99
Stripe fee NOT refunded: $3.20
Organization's net cost: $3.20

4.5 Fraudulent Donation Chargebacks

If a donor disputes a charge with their bank:

Stripe handles the chargeback process
Organization may be charged a chargeback fee ($15)
Platform fee is refunded
Organization should provide evidence to Stripe if the donation was legitimate

5. Refund Processing

5.1 Refund Methods

Refunds are processed to the original payment method:

Credit/debit card refunds: 5-10 business days
Bank account refunds: 5-10 business days
Refunds cannot be issued as cash or check

5.2 Refund Timeline

Refund Type	Processing Time
Subscription (30-day guarantee)	5-10 business days
Billing error	3-5 business days
Platform fee (technical error)	5-10 business days
Donation refund (by organization)	5-10 business days

5.3 Refund Confirmation

When a refund is processed:

You receive an email confirmation
Refund appears on your statement as "Ekkleios Refund"
Transaction ID provided for tracking

6. Cancellation Policy

6.1 How to Cancel

You can cancel your subscription at any time:

In-App: Settings → Billing → Cancel Subscription
Email: support@ekkleios.com with "Cancel Subscription" in subject
No Fees: No cancellation fees

6.2 What Happens When You Cancel

Immediate Effects:

Auto-renewal is disabled
No future charges
Cancellation confirmation email sent

Access:

You retain access until the end of your current billing period
All features remain available until period ends

Data:

You have 30 days after cancellation to export your data
After 30 days, data may be permanently deleted

6.3 Reactivation

You can reactivate your subscription at any time:

Log in to your account
Go to Settings → Billing → Reactivate
Choose your plan and payment method
Access is restored immediately

7. Chargebacks and Disputes

7.1 Chargeback Policy

If you dispute a charge with your bank instead of contacting us:

We will respond to the chargeback with evidence
Your account may be suspended during investigation
If chargeback is found to be invalid, your account may be terminated
You may be liable for chargeback fees and legal costs

7.2 Contact Us First

Please contact us before disputing charges:

Email: billing@ekkleios.com
We will work with you to resolve billing issues
Most issues can be resolved quickly without chargebacks
Chargebacks damage our relationship and may result in account termination

7.3 Fraudulent Chargebacks

Fraudulent chargebacks (claiming unauthorized charges when you authorized them) may result in:

Immediate account termination
Legal action to recover funds
Reporting to fraud prevention services

8. Special Situations

8.1 Account Termination by Ekkleios

If we terminate your account for Terms of Service violations:

No refunds are provided
You forfeit any remaining subscription period
You have 30 days to export your data

8.2 Service Discontinuation

If we discontinue the Service entirely:

We will provide at least 90 days' notice
Prorated refunds for unused subscription time
Assistance with data export and migration

8.3 Force Majeure

No refunds are provided for service interruptions due to:

Natural disasters
Wars or terrorism
Pandemics
Government actions
Other events beyond our control

9. Tax and Legal Considerations

9.1 Tax Deductibility

Subscription fees are generally not tax-deductible for donors
Consult your tax advisor for specific guidance
We do not provide tax advice

9.2 Donation Tax Receipts

Organizations are responsible for issuing tax receipts
Refunded donations should be reported to donors for tax purposes
Donors should consult tax professionals about refunded donations

10. Contact Information

10.1 Refund Requests

Email: billing@ekkleios.com
Subject: "Refund Request - [Organization Name]"
Include:

Account/organization name
Reason for refund request
Transaction details
Supporting documentation

10.2 Billing Questions

Email: billing@ekkleios.com
Support: support@ekkleios.com
Phone: Enterprise customers only

10.3 Response Time

We respond to refund requests within 2 business days
Refund decisions within 5 business days
Refund processing within 5-10 business days

11. Consumer Rights

11.1 Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws.

11.2 EU Consumer Rights

EU consumers have a 14-day right of withdrawal for online purchases under the Consumer Rights Directive. However:

This right is waived if you begin using the Service during the 14-day period
Our 14-day free trial provides equivalent protection

11.3 State-Specific Rights

Some US states provide additional consumer protections. This policy does not limit rights provided by state law.

12. Policy Updates

12.1 Changes

We may update this Refund Policy to:

Clarify terms
Reflect changes in our business practices
Comply with legal requirements

12.2 Notification

Material changes will be communicated via:

Email to registered users
Notice on our website
In-app notification
30 days' advance notice when possible

12.3 Effective Date

Changes take effect on the "Last Updated" date. Continued use constitutes acceptance.

13. Summary

Quick Reference:

✅ 14-day free trial - No payment required
✅ 30-day money-back guarantee - Annual subscriptions only
❌ No refunds - Monthly subscriptions (except exceptional circumstances)
❌ No refunds - Platform fees (except technical errors or refunded donations)
✅ Cancel anytime - No cancellation fees
✅ Keep access - Until end of billing period after cancellation
✅ Contact us first - Before disputing charges

Version: 1.0
Effective Date: February 13, 2026
Last Updated: February 13, 2026

Questions? Contact billing@ekkleios.com